400 lines
20 KiB
Python
400 lines
20 KiB
Python
"""Сокет диспетчера ДДС.
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Учебный исходящий звонок бригаде имитируется событиями JSON. Для целевого
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локального прототипа не нужна внешняя телефония или аудиомодель.
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Самая ценная механика цепочки — `card.bounce`: диспетчер видит, что не указан
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этаж, и отбивает карточку обратно. Неполнота КИО перестаёт быть процентом
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в отчёте и становится сорванным выездом с конкретной причиной.
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"""
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import asyncio
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import logging
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import re
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from uuid import UUID
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from fastapi import APIRouter, WebSocket, WebSocketDisconnect
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from pydantic import TypeAdapter, ValidationError
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from app.api.auth import principal_of
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from app.domain.events import (
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CallEndReason,
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ErrorEvent,
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ErrorKind,
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Exercise,
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PhoneLine,
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PhoneReport,
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ScoreReady,
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SessionEnded,
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StationState,
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StationToServer,
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)
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from app.domain.roles import Role
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from app.domain.statuses import (
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PRIMARY,
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SERVICE_STATUS_LABELS,
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PhoneCallPending,
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PhoneLineRecord,
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PhoneReportRecord,
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ServiceStatus,
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StatusError,
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current,
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)
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from app.scoring.grammar import assess
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from app.session.dds import deliver_due_cards
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from app.session.finish import finish, score_current_dds
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from app.session.hub import hub
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from app.session.state import now_utc
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log = logging.getLogger(__name__)
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router = APIRouter()
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_adapter = TypeAdapter(StationToServer)
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REPORT_PHASES = ("dispatched", "arrived", "working", "completed")
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REQUIRED_STATUS = {
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"dispatched": ServiceStatus.ACCEPTED,
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"arrived": ServiceStatus.RESPONDING,
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"working": ServiceStatus.ARRIVED,
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"completed": ServiceStatus.WORKING,
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}
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STATUS_AT_OR_AFTER = {
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"dispatched": {ServiceStatus.ACCEPTED, ServiceStatus.RESPONDING,
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ServiceStatus.ARRIVED, ServiceStatus.WORKING},
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"arrived": {ServiceStatus.RESPONDING, ServiceStatus.ARRIVED, ServiceStatus.WORKING},
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"working": {ServiceStatus.ARRIVED, ServiceStatus.WORKING},
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"completed": {ServiceStatus.WORKING, ServiceStatus.COMPLETED},
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}
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def _error(session_id: UUID, message: str) -> None:
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hub.to_station(session_id, ErrorEvent(code=ErrorKind.UNSUPPORTED_EVENT, message=message))
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def _line(session_id: UUID, state, speaker: str, text: str) -> None:
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call = state.phone_pending
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if call is None:
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return
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line = PhoneLineRecord(service=call.service, crew=call.crew,
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speaker=speaker, text=text, at=now_utc())
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state.phone_lines.append(line)
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state.dds_log.append((f"phone.line.{speaker}", line.at, f"{call.crew}: {text}"))
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hub.to_station(session_id, PhoneLine(**line.model_dump()))
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def _address_matches(expected: str | None, supplied: str) -> bool:
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"""Не даём сообщить бригаде другой номер дома/другую улицу."""
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if not expected:
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return bool(supplied.strip())
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numbers = re.findall(r"\d+", expected)
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spoken_numbers = re.findall(r"\d+", supplied)
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words = re.findall(r"[а-яё]{4,}", expected.casefold())
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spoken_words = re.findall(r"[а-яё]{4,}", supplied.casefold())
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return (all(number in spoken_numbers for number in numbers)
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and any(word[:4] == spoken[:4] for word in words for spoken in spoken_words))
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def _incident_matches(state, supplied: str) -> bool:
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text = supplied.casefold()
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# Описание часто начинается с адреса: его нельзя считать совпадением
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# характера происшествия. Берём только название сценария и признаки ЕКП.
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source = " ".join((state.scenario_title, " ".join(state.kio.signs)))
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anchors = {word[:4] for word in re.findall(r"[а-яё]{5,}", source.casefold())}
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return len(supplied.strip()) >= 8 and any(anchor in text for anchor in anchors)
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def _has_purpose(text: str, stems: tuple[str, ...]) -> bool:
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normalized = text.casefold()
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return len(text.strip()) >= 8 and any(stem in normalized for stem in stems)
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def _report_text(phase: str, crew: str, address: str) -> str:
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match phase:
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case "dispatched":
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return f"{crew}: вызов по адресу {address} принят, выезжаем. О прибытии доложу."
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case "arrived":
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return f"{crew}: прибыли по адресу {address}. Уточняем обстановку на месте."
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case "working":
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return f"{crew}: обстановка уточнена, приступили к работам. Сообщим о завершении."
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case _:
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return f"{crew}: работы завершены. Дальнейшая помощь от нашей бригады не требуется."
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def _finish_phone_call(session_id: UUID, state) -> None:
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call = state.phone_pending
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assert call is not None
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text = _report_text(call.phase, call.crew, state.dispatched_card.address or "из карточки")
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_line(session_id, state, "crew", text)
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report = PhoneReportRecord(service=call.service, crew=call.crew,
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phase=call.phase, text=text, at=now_utc())
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state.phone_reports.append(report)
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state.dds_log.append(("phone.report", now_utc(), f"{call.crew}: {call.phase}"))
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state.phone_pending = None
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hub.to_station(session_id, PhoneReport(**report.model_dump()))
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async def _finish_dds(session_id: UUID, state) -> None:
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state.ended_at = now_utc()
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state.end_reason = CallEndReason.COMPLETE
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hub.stop_ticker(session_id)
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hub.to_station(session_id, SessionEnded(reason=CallEndReason.COMPLETE))
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hub.to_observers(session_id, SessionEnded(reason=CallEndReason.COMPLETE))
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if hub.journal:
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await hub.journal.session_ended(session_id, state.ended_at, CallEndReason.COMPLETE.value)
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await finish(session_id, state)
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hub.to_station(session_id, ScoreReady(session_id=session_id))
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async def _handle(session_id: UUID, state, event) -> None:
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if state.ended:
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_error(session_id, "Занятие уже завершено")
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return
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match event.type:
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case "card.ack":
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# Подтверждение приёма — это статус «Принята» у главной службы.
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# Кнопка осталась ради живой цепочки 112 → ДДС (lct-20), где
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# диспетчер один и выбирать службу не из чего.
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state.on_event("card.ack")
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state.dds_log.append(("card.ack", now_utc(), None))
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services = state.managed_services()
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if services:
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try:
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state.set_service_status(services[0], ServiceStatus.ACCEPTED)
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except StatusError:
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pass # статус уже стоит: повторное нажатие ничего не меняет
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case "card.status":
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if event.service not in state.managed_services():
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_error(session_id, "Можно менять статусы только своей ДДС")
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return
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try:
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state.set_service_status(
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event.service, event.status, event.comment, author="диспетчер"
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)
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except StatusError as exc:
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hub.to_station(
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session_id,
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ErrorEvent(code=ErrorKind.UNSUPPORTED_EVENT, message=str(exc)),
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)
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return
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# Первичный статус останавливает норматив 30 секунд.
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if event.status in PRIMARY:
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state.on_event("card.ack")
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case "crew.select":
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if event.crew not in state.crew_options():
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_error(session_id, "Выберите бригаду из списка доступных")
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return
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service = state.crew_service(event.crew)
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assigned = state.crew_assignments.get(service)
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if assigned and assigned != event.crew and any(
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report.service == service for report in state.phone_reports
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):
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_error(session_id, "После первого доклада бригаду этой службы менять нельзя")
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return
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if state.phone_pending is not None:
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_error(session_id, "Завершите текущий разговор перед сменой бригады")
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return
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state.crew_selected = event.crew
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state.crew_assignments[service] = event.crew
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state.dds_log.append(("crew.select", now_utc(), event.crew))
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case "phone.dial":
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if state.phone_pending is not None:
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_error(session_id, "Разговор уже идёт: передайте сведения или завершите звонок")
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return
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crew = state.crew_selected
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service = state.crew_service(crew) if crew else None
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if service is None:
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_error(session_id, "Сначала выберите бригаду")
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return
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previous = [report for report in state.phone_reports if report.service == service]
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if len(previous) >= len(REPORT_PHASES):
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_error(session_id, "Все доклады этой бригады уже получены")
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return
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phase = REPORT_PHASES[len(previous)]
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required = REQUIRED_STATUS[phase]
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if current(state.status_log, service) not in STATUS_AT_OR_AFTER[phase]:
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_error(session_id, f"Перед звонком нужен статус «{SERVICE_STATUS_LABELS[required]}» этой службы")
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return
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state.phone_pending = PhoneCallPending(service=service, crew=crew, phase=phase)
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state.dds_log.append(("phone.dial", now_utc(), crew))
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greeting = (f"{crew}, старший группы на связи. Назовите адрес, характер происшествия "
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"и что требуется от бригады."
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if phase == "dispatched" else
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f"{crew}, старший группы на связи. Слушаю ваш запрос по карточке.")
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_line(session_id, state, "crew", greeting)
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case "phone.brief":
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call = state.phone_pending
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if call is None or call.phase != "dispatched":
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_error(session_id, "Сначала соединитесь со старшим группы для передачи вызова")
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return
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if not _address_matches(state.dispatched_card.address, event.address):
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_error(session_id, "Проверьте адрес: улица и номер дома должны совпадать с карточкой")
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return
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if not _incident_matches(state, event.incident):
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_error(session_id, "Уточните характер происшествия по данным карточки")
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return
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if not _has_purpose(event.request, ("выезд", "выех", "направ", "прибыт",
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"реагир", "помощ", "подтверд", "долож")):
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_error(session_id, "Сформулируйте задачу: выезд, помощь или доклад бригады")
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return
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_line(session_id, state, "dispatcher", f"Адрес: {event.address.strip()}. "
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f"Происшествие: {event.incident.strip()}. {event.request.strip()}")
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_finish_phone_call(session_id, state)
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case "phone.check":
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call = state.phone_pending
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if call is None or call.phase == "dispatched":
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_error(session_id, "Сначала передайте вызов, затем запросите обстановку")
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return
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if not _has_purpose(event.text, ("обстанов", "статус", "прибыл", "доех",
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"выех", "работ", "заверш", "мест",
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"ход", "сообщ", "долож", "уточн")):
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_error(session_id, "Спросите обстановку, прибытие или ход работ по карточке")
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return
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_line(session_id, state, "dispatcher", event.text.strip())
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_finish_phone_call(session_id, state)
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case "phone.hangup":
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if state.phone_pending is None:
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_error(session_id, "Нет активного разговора")
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return
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state.dds_log.append(("phone.hangup", now_utc(), state.phone_pending.crew))
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state.phone_pending = None
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case "card.reply":
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if (state.exercise is not Exercise.DDS and not state.handoff_to_dds) or not state.dispatched_card or (
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event.card_id != state.dispatched_card.card_id
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):
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_error(session_id, "Ответ относится не к текущей карточке")
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return
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state.reply_text = event.text
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state.reply_grammar = await assess(event.text)
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state.reply_log.append((now_utc(), event.text))
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case "card.open":
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if state.exercise is not Exercise.DDS or not state.activate_dds_card(event.card_id):
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_error(session_id, "Карточка отсутствует в текущей очереди")
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return
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hub.to_station(session_id, state.card_received_event())
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# CardReceived carries the contents, while StationState carries
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# the status journal and current queue. Send both on every switch
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# so the newly opened card cannot briefly inherit the previous
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# card's status snapshot until the next periodic tick.
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hub.to_station(session_id, StationState(snapshot=state.station_snapshot()))
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case "card.next":
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if state.exercise is not Exercise.DDS or not state.dispatched_card or (
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event.card_id != state.dispatched_card.card_id
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):
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_error(session_id, "Следующая карточка недоступна: ID текущей не совпадает")
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return
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if any(item.card_id == event.card_id for item in state.dds_completed):
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_error(session_id, "Эта карточка уже завершена")
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return
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state.dds_completed.append(score_current_dds(state))
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completed_index = state.dds_card_index
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state.dds_live_cards = [
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item for item in state.dds_live_cards if item.card_id != event.card_id
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]
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remaining = sorted(state.dds_live_cards, key=lambda item: item.original_index)
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if remaining:
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following = next(
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(item for item in remaining if item.original_index > completed_index),
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remaining[0],
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)
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state.activate_dds_card(following.card_id, capture=False)
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hub.to_station(session_id, state.card_received_event())
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else:
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# Keep the lesson alive if selected cards have not arrived yet.
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# The next delivery may become the active card immediately or
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# after its configured interval; no completed card is reused.
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state.dds_active_card_id = None
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state.dispatched_card = None
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state.dispatched_at = None
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state.dds_card_index = completed_index
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active_before_delivery = state.dds_active_card_id
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deliver_due_cards(state)
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if state.dds_active_card_id and state.dds_active_card_id != active_before_delivery:
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hub.to_station(session_id, state.card_received_event())
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hub.to_station(session_id, StationState(snapshot=state.station_snapshot()))
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if not state.dds_live_cards and len(state.dds_completed) >= len(state.dds_scenarios):
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await _finish_dds(session_id, state)
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case "station.finish":
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if state.exercise is not Exercise.DDS and not state.handoff_to_dds:
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_error(session_id, "Операторское занятие завершается после звонка 112")
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return
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await _finish_dds(session_id, state)
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case "card.bounce":
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_error(
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session_id,
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"ДДС не проверяет заполнение карточки: замечания передаёт служба контроля 112",
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)
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return
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case "zone.decision":
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state.on_event("zone.decision")
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state.dds_log.append(("zone.decision", now_utc(), "в зоне" if event.in_zone else "не в зоне"))
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case "crew.dispatched":
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state.kio = state.kio.model_copy(update={"dispatch_order_at": event.at})
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state.dds_log.append(("crew.dispatched", now_utc(), None))
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case "crew.arrived":
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state.on_event("crew.arrived")
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state.kio = state.kio.model_copy(update={"arrival_at": event.at})
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state.dds_log.append(("crew.arrived", now_utc(), None))
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state.capture_active_dds()
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await hub.checkpoint(session_id)
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hub.to_station(session_id, StationState(snapshot=state.station_snapshot()))
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hub.to_observers(session_id, state.snapshot())
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async def _pump(ws: WebSocket, queue: asyncio.Queue) -> None:
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while True:
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event = await queue.get()
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await ws.send_text(event.model_dump_json())
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async def _reject(ws: WebSocket, message: str) -> None:
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"""Отказ до входа в цикл: сокет закрывается с объяснением, а не молча."""
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await ws.send_text(
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ErrorEvent(code=ErrorKind.FORBIDDEN, message=message).model_dump_json()
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)
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await ws.close()
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@router.websocket("/ws/station/{session_id}")
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async def station(ws: WebSocket, session_id: UUID, role: str = "dds") -> None:
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await ws.accept()
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# За АРМ ДДС садится обучающийся, преподаватель смотрит и подменяет.
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who = principal_of(ws)
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if who is None or who.role not in (Role.INSTRUCTOR, Role.TRAINEE):
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await _reject(ws, "Недостаточно прав для этого экрана")
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return
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state = hub.get(session_id)
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if state is None:
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await ws.send_text(
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ErrorEvent(code=ErrorKind.SESSION_NOT_FOUND, message="Занятие не запущено").model_dump_json()
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)
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await ws.close()
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return
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if who.role is Role.TRAINEE and (
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state.trainee_id is None or state.trainee_id != who.trainee_id
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):
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await _reject(ws, "Занятие не назначено этому обучающемуся")
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return
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with hub.station(session_id) as queue:
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sender = asyncio.create_task(_pump(ws, queue))
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try:
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# Карточка, переданная до подключения станции, не теряется:
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# диспетчер садится за АРМ, когда вызов уже идёт.
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if state.dispatched_card is not None:
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hub.to_station(session_id, state.card_received_event())
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hub.to_station(session_id, StationState(snapshot=state.station_snapshot()))
|
||
while True:
|
||
payload = await ws.receive_json()
|
||
try:
|
||
event = _adapter.validate_python(payload)
|
||
except ValidationError:
|
||
hub.to_station(
|
||
session_id,
|
||
ErrorEvent(code=ErrorKind.UNSUPPORTED_EVENT, message=str(payload)[:200]),
|
||
)
|
||
continue
|
||
await _handle(session_id, state, event)
|
||
except WebSocketDisconnect:
|
||
return
|
||
finally:
|
||
sender.cancel()
|