2026-09-26 21:38:09 +00:00
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"""Пульт ДДС: одновременно выданные учебные карточки одного занятия.
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Живое состояние карточки существует в одном экземпляре — в `DdsLiveCard`.
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Пульт хранит карточки и id активной; переключение меняет id и ничего не
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2026-09-26 22:01:27 +00:00
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копирует. Правила команд станции — `DdsDesk.apply`: сокет только разбирает
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команду, сохраняет итог и рассылает события.
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2026-09-26 21:38:09 +00:00
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"""
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2026-09-21 19:56:13 +03:00
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import re
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2026-09-26 21:38:09 +00:00
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from dataclasses import dataclass, field
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2026-09-24 01:10:49 +03:00
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from datetime import datetime, timedelta
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2026-09-26 22:01:27 +00:00
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from typing import TYPE_CHECKING, Any
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2026-09-26 21:38:09 +00:00
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from uuid import UUID, uuid4
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2026-09-21 19:56:13 +03:00
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2026-09-26 22:13:35 +00:00
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from pydantic import BaseModel, Field
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2026-09-21 20:10:57 +03:00
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from app.domain import ekp
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2026-09-26 22:01:27 +00:00
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from app.domain.events import Exercise, Metric, PhoneLine, PhoneReport, StationState
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2026-09-26 21:38:09 +00:00
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from app.domain.kio import KIO, ResponseStatus, apply_patch
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from app.domain.statuses import (
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PRIMARY,
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SERVICE_STATUS_LABELS,
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PhoneCallPending,
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PhoneLineRecord,
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PhoneReportRecord,
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ServiceStatus,
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StatusEntry,
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StatusError,
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check,
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current,
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)
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from app.domain.taxonomy import Finding
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from app.domain.timers import TimerCode
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from app.scenarios.schema import Scenario
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from app.scoring.address import address_matches
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from app.session.timers import SessionTimers, now_utc
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2026-09-26 22:01:27 +00:00
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if TYPE_CHECKING:
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from app.session.state import SessionState
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2026-09-26 21:38:09 +00:00
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2026-09-26 22:13:35 +00:00
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class DdsCardRecord(BaseModel):
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card_id: UUID
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scenario_id: str
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reply_text: str
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metrics: list[Metric]
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findings: list[Finding]
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actions: list[dict[str, Any]]
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duration_ms: int
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title: str | None = None
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address: str | None = None
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description: str | None = None
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incident_type: str | None = None
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victims_count: int | None = None
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received_at: datetime | None = None
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managed_service: str | None = None
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recipient_services: list[str] = Field(default_factory=list)
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@property
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def score_auto(self) -> float:
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total = sum(metric.weight for metric in self.metrics)
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passed = sum(metric.weight * (metric.credit if metric.credit is not None
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else float(metric.passed)) for metric in self.metrics)
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return round(100 * passed / total, 1) if total else 0.0
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class DdsLiveCard(BaseModel):
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"""Изолированное живое состояние одной одновременно выданной карточки."""
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2026-09-26 21:38:09 +00:00
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original_index: int
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scenario: Scenario
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kio: KIO
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dispatched_card: KIO
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dispatched_at: datetime
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timers: SessionTimers
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bounced_fields: list[str] = Field(default_factory=list)
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dds_log: list[tuple[str, datetime, str | None]] = Field(default_factory=list)
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status_log: list[StatusEntry] = Field(default_factory=list)
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crew_selected: str | None = None
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crew_assignments: dict[str, str] = Field(default_factory=dict)
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phone_reports: list[PhoneReportRecord] = Field(default_factory=list)
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phone_lines: list[PhoneLineRecord] = Field(default_factory=list)
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phone_pending: PhoneCallPending | None = None
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reply_text: str = ""
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reply_log: list[tuple[datetime, str]] = Field(default_factory=list)
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@property
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def card_id(self) -> UUID:
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return self.dispatched_card.card_id
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def on_event(self, event_type: str) -> None:
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self.timers.on_event(event_type)
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def set_service_status(
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self, service: str, status: ServiceStatus, comment: str = "", author: str = ""
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) -> StatusEntry:
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"""Отметка службы. Проверка перехода — до записи: недопустимый статус
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не должен попасть в журнал даже отвергнутым."""
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check(self.status_log, service, status, comment)
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entry = StatusEntry(
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service=service, status=status, at=now_utc(), comment=comment, author=author
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)
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self.status_log.append(entry)
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return entry
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def build_card(
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scenario: Scenario, index: int, limits: dict[TimerCode, int]
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) -> DdsLiveCard:
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"""Готовая карточка сценария, переданная в ДДС в момент вызова.
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Каждая карточка получает свою копию сценария, свою историю и свой таймер
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с лимитом преподавателя: 30 секунд идут с поступления, а не с открытия.
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"""
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scenario = scenario.model_copy(deep=True)
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truth = scenario.ground_truth
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address_fact = next(
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(fact.value for fact in scenario.facts if "address" in fact.id), ""
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)
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caller_fact = next(
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(
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fact.value
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for fact in scenario.facts
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if fact.id in {"f_caller", "f_applicant"}
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),
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"",
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)
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caller_phone = next(
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(
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match.group(0).strip()
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for match in re.finditer(
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r"(?<!\d)(?:\+?7|8)?(?:[\s().-]*\d){10,11}(?!\d)", caller_fact
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)
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if len(re.sub(r"\D", "", match.group(0))) in {10, 11}
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),
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None,
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)
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2026-09-24 01:10:49 +03:00
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caller_names = re.findall(
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r"(?<![А-ЯЁа-яё])([А-ЯЁ][а-яё-]+(?:\s+[А-ЯЁ][а-яё-]+){1,2})(?![А-ЯЁа-яё])",
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caller_fact,
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)
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# Some ticket facts name multiple witnesses; don't silently attribute the
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# contact number to the first person when the source doesn't disambiguate.
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caller_name = caller_names[0] if len(caller_names) == 1 else None
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floor = re.search(r"(\d+)[-‑–]?й?\s*этаж", address_fact, re.IGNORECASE)
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service = truth.dds.value if truth.dds else None
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fallback = {
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"01": "Служба 101",
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"02": "МВД",
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"03": "Скорая помощь",
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"04": "Аварийная служба",
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}
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if scenario.student_card is not None:
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# A moderated learner-authored KIO is the card itself; do not flatten
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# it to title/description and silently discard its structured fields.
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kio = scenario.student_card.model_copy(
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deep=True,
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update={
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"card_id": uuid4(),
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"registered_at": now_utc(),
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"response_status": ResponseStatus.REGISTERED,
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"dispatch_order_at": None,
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"arrival_at": None,
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},
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)
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else:
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kio = KIO(
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registered_at=now_utc(),
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caller_number=caller_phone,
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caller_name=caller_name,
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caller_contact=caller_phone,
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address=truth.address or address_fact or None,
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floor=floor.group(1) if floor else None,
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incident_type=truth.incident_type,
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incident_code=truth.incident_code,
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incident_group=(
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ekp.incident(truth.incident_code).group
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if truth.incident_code and ekp.incident(truth.incident_code)
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else None
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),
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dds=truth.dds,
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signs=list(scenario.signs),
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notify=list(truth.notify)
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or ([fallback[service]] if service in fallback else []),
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victims_count=truth.victims,
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description="; ".join(fact.value for fact in scenario.facts[:3])
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or scenario.first_line,
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)
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if service:
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kio = apply_patch(kio, {"dds": service})
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kio.response_status = ResponseStatus.TRANSFERRED
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timers = SessionTimers(limits=dict(limits))
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timers.on_event("dds.dispatch")
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return DdsLiveCard(
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original_index=index,
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scenario=scenario,
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kio=kio,
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dispatched_card=kio.model_copy(deep=True),
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dispatched_at=now_utc(),
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timers=timers,
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)
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2026-09-26 22:01:27 +00:00
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#: Команды, которым не нужна активная карточка пульта.
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CARDLESS_COMMANDS = {"card.open", "station.finish", "card.bounce"}
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#: Доклады бригады идут строго по порядку; перед каждым звонком служба
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#: должна стоять не раньше нужного статуса.
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REPORT_PHASES = ("dispatched", "arrived", "working", "completed")
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REQUIRED_STATUS = {
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"dispatched": ServiceStatus.ACCEPTED,
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"arrived": ServiceStatus.RESPONDING,
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"working": ServiceStatus.ARRIVED,
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"completed": ServiceStatus.WORKING,
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}
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STATUS_AT_OR_AFTER = {
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"dispatched": {ServiceStatus.ACCEPTED, ServiceStatus.RESPONDING,
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ServiceStatus.ARRIVED, ServiceStatus.WORKING},
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"arrived": {ServiceStatus.RESPONDING, ServiceStatus.ARRIVED, ServiceStatus.WORKING},
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"working": {ServiceStatus.ARRIVED, ServiceStatus.WORKING},
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"completed": {ServiceStatus.WORKING, ServiceStatus.COMPLETED},
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}
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@dataclass
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class DeskOutcome:
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"""Итог команды пульта. Отказ ничего не меняет и событий не несёт."""
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#: События станции в порядке отправки.
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events: list[Any] = field(default_factory=list)
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error: str | None = None
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#: Состояние изменилось: транспорт сохраняет его и шлёт свежий снимок.
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#: Повтор уже учтённой команды проходит молча, без записи.
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changed: bool = False
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#: Занятие ДДС дошло до конца; завершает его сессия, а не пульт.
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finished: bool = False
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def _refused(message: str) -> DeskOutcome:
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return DeskOutcome(error=message)
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def _start_work_timer(card: DdsLiveCard) -> None:
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"""Три минуты на работу идут один раз — с открытия карточки."""
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|
|
|
timer = card.timers.timers.get(TimerCode.DDS_WORK)
|
|
|
|
|
|
if timer is None or timer.started_at is None:
|
|
|
|
|
|
card.on_event("dds.open")
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
def _line(card: DdsLiveCard, speaker: str, text: str) -> PhoneLine | None:
|
|
|
|
|
|
call = card.phone_pending
|
|
|
|
|
|
if call is None:
|
|
|
|
|
|
return None
|
|
|
|
|
|
line = PhoneLineRecord(service=call.service, crew=call.crew,
|
|
|
|
|
|
speaker=speaker, text=text, at=now_utc())
|
|
|
|
|
|
card.phone_lines.append(line)
|
|
|
|
|
|
card.dds_log.append((f"phone.line.{speaker}", line.at, f"{call.crew}: {text}"))
|
|
|
|
|
|
return PhoneLine(**line.model_dump())
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
def _incident_matches(card: DdsLiveCard, supplied: str) -> bool:
|
|
|
|
|
|
text = supplied.casefold()
|
|
|
|
|
|
# Описание часто начинается с адреса: его нельзя считать совпадением
|
|
|
|
|
|
# характера происшествия. Берём только название сценария и признаки ЕКП.
|
|
|
|
|
|
source = " ".join((card.scenario.title, " ".join(card.kio.signs)))
|
|
|
|
|
|
anchors = {word[:4] for word in re.findall(r"[а-яё]{5,}", source.casefold())}
|
|
|
|
|
|
return len(supplied.strip()) >= 8 and any(anchor in text for anchor in anchors)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
def _has_purpose(text: str, stems: tuple[str, ...]) -> bool:
|
|
|
|
|
|
normalized = text.casefold()
|
|
|
|
|
|
return len(text.strip()) >= 8 and any(stem in normalized for stem in stems)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
def _report_text(phase: str, crew: str, address: str) -> str:
|
|
|
|
|
|
match phase:
|
|
|
|
|
|
case "dispatched":
|
|
|
|
|
|
return f"{crew}: вызов по адресу {address} принят, выезжаем. О прибытии доложу."
|
|
|
|
|
|
case "arrived":
|
|
|
|
|
|
return f"{crew}: прибыли по адресу {address}. Уточняем обстановку на месте."
|
|
|
|
|
|
case "working":
|
|
|
|
|
|
return f"{crew}: обстановка уточнена, приступили к работам. Сообщим о завершении."
|
|
|
|
|
|
case _:
|
|
|
|
|
|
return f"{crew}: работы завершены. Дальнейшая помощь от нашей бригады не требуется."
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
def _finish_phone_call(card: DdsLiveCard) -> list[Any]:
|
|
|
|
|
|
call = card.phone_pending
|
|
|
|
|
|
assert call is not None
|
|
|
|
|
|
text = _report_text(call.phase, call.crew, card.dispatched_card.address or "из карточки")
|
|
|
|
|
|
line = _line(card, "crew", text)
|
|
|
|
|
|
report = PhoneReportRecord(service=call.service, crew=call.crew,
|
|
|
|
|
|
phase=call.phase, text=text, at=now_utc())
|
|
|
|
|
|
card.phone_reports.append(report)
|
|
|
|
|
|
card.dds_log.append(("phone.report", now_utc(), f"{call.crew}: {call.phase}"))
|
|
|
|
|
|
card.phone_pending = None
|
|
|
|
|
|
return [line, PhoneReport(**report.model_dump())]
|
|
|
|
|
|
|
|
|
|
|
|
|
2026-09-26 22:13:35 +00:00
|
|
|
|
class DdsDesk(BaseModel):
|
2026-09-26 21:38:09 +00:00
|
|
|
|
"""Живые карточки занятия, активная из них и очередь поступления."""
|
2026-09-24 01:10:49 +03:00
|
|
|
|
|
2026-09-26 22:13:35 +00:00
|
|
|
|
scenarios: list[Scenario] = Field(default_factory=list)
|
|
|
|
|
|
cards: dict[UUID, DdsLiveCard] = Field(default_factory=dict)
|
2026-09-26 21:38:09 +00:00
|
|
|
|
active_id: UUID | None = None
|
|
|
|
|
|
#: Номер карточки на экране. После завершения последней из поступивших
|
|
|
|
|
|
#: остаётся прежним, пока не придёт следующая.
|
|
|
|
|
|
card_index: int = 0
|
2026-09-26 22:13:35 +00:00
|
|
|
|
completed: list[DdsCardRecord] = Field(default_factory=list)
|
|
|
|
|
|
limits: dict[TimerCode, int] = Field(default_factory=lambda: dict(SessionTimers().limits))
|
2026-09-26 21:38:09 +00:00
|
|
|
|
arrival_interval_seconds: int = 0
|
|
|
|
|
|
max_waiting: int = 3
|
|
|
|
|
|
next_index: int = 0
|
|
|
|
|
|
next_arrival_at: datetime | None = None
|
|
|
|
|
|
|
|
|
|
|
|
@property
|
|
|
|
|
|
def active(self) -> DdsLiveCard | None:
|
|
|
|
|
|
return self.cards.get(self.active_id) if self.active_id is not None else None
|
|
|
|
|
|
|
|
|
|
|
|
def ordered(self) -> list[DdsLiveCard]:
|
|
|
|
|
|
return sorted(self.cards.values(), key=lambda card: card.original_index)
|
|
|
|
|
|
|
|
|
|
|
|
def open(self, card_id: UUID) -> bool:
|
|
|
|
|
|
"""Сделать карточку активной; остальные продолжают идти."""
|
|
|
|
|
|
card = self.cards.get(card_id)
|
|
|
|
|
|
if card is None:
|
|
|
|
|
|
return False
|
|
|
|
|
|
self.active_id = card_id
|
|
|
|
|
|
self.card_index = card.original_index
|
|
|
|
|
|
return True
|
|
|
|
|
|
|
|
|
|
|
|
def add(self, card: DdsLiveCard) -> DdsLiveCard:
|
|
|
|
|
|
self.cards[card.card_id] = card
|
|
|
|
|
|
return card
|
|
|
|
|
|
|
|
|
|
|
|
def is_completed(self, card_id: UUID) -> bool:
|
|
|
|
|
|
return any(item.card_id == card_id for item in self.completed)
|
|
|
|
|
|
|
|
|
|
|
|
def complete(self, card_id: UUID, record: DdsCardRecord) -> DdsLiveCard | None:
|
|
|
|
|
|
"""Закрыть карточку и открыть следующую по порядку поступления.
|
|
|
|
|
|
|
|
|
|
|
|
Если поступивших больше нет, пульт остаётся между карточками: номер
|
|
|
|
|
|
завершённой сохраняется, пока очередь не выдаст следующую.
|
|
|
|
|
|
"""
|
|
|
|
|
|
card = self.cards.pop(card_id)
|
|
|
|
|
|
self.completed.append(record)
|
|
|
|
|
|
remaining = self.ordered()
|
|
|
|
|
|
if not remaining:
|
|
|
|
|
|
self.active_id = None
|
|
|
|
|
|
self.card_index = card.original_index
|
|
|
|
|
|
return None
|
|
|
|
|
|
following = next(
|
|
|
|
|
|
(item for item in remaining if item.original_index > card.original_index),
|
|
|
|
|
|
remaining[0],
|
2026-09-26 18:12:27 +03:00
|
|
|
|
)
|
2026-09-26 21:38:09 +00:00
|
|
|
|
self.open(following.card_id)
|
|
|
|
|
|
return following
|
|
|
|
|
|
|
|
|
|
|
|
def start(
|
|
|
|
|
|
self,
|
|
|
|
|
|
scenarios: list[Scenario],
|
|
|
|
|
|
*,
|
|
|
|
|
|
limits: dict[TimerCode, int],
|
|
|
|
|
|
arrival_interval_seconds: int = 0,
|
|
|
|
|
|
max_waiting: int = 3,
|
|
|
|
|
|
now: datetime | None = None,
|
|
|
|
|
|
) -> int:
|
|
|
|
|
|
"""Начать поступление очереди с первой карточки; остальные идут по темпу."""
|
|
|
|
|
|
self.cards.clear()
|
|
|
|
|
|
self.active_id = None
|
|
|
|
|
|
self.scenarios = scenarios
|
|
|
|
|
|
self.limits = dict(limits)
|
|
|
|
|
|
self.arrival_interval_seconds = arrival_interval_seconds
|
|
|
|
|
|
self.max_waiting = max_waiting
|
|
|
|
|
|
self.next_index = 0
|
|
|
|
|
|
self.next_arrival_at = now or now_utc()
|
|
|
|
|
|
return self.deliver_due(self.next_arrival_at)
|
|
|
|
|
|
|
|
|
|
|
|
def deliver_due(self, now: datetime | None = None) -> int:
|
|
|
|
|
|
"""Выдать всё, чему настал срок и для чего есть место в ожидании.
|
|
|
|
|
|
|
|
|
|
|
|
Активная карточка не считается ожидающей. Каждая карточка запускает
|
|
|
|
|
|
собственный 30-секундный таймер ровно при поступлении.
|
|
|
|
|
|
"""
|
|
|
|
|
|
now = now or now_utc()
|
|
|
|
|
|
if self.next_arrival_at is None or self.next_arrival_at > now:
|
|
|
|
|
|
return 0
|
2026-09-24 01:10:49 +03:00
|
|
|
|
|
2026-09-26 21:38:09 +00:00
|
|
|
|
delivered = 0
|
|
|
|
|
|
while self.next_index < len(self.scenarios):
|
|
|
|
|
|
waiting_count = len(self.cards) - int(self.active is not None)
|
|
|
|
|
|
if waiting_count >= self.max_waiting:
|
|
|
|
|
|
break
|
|
|
|
|
|
|
|
|
|
|
|
index = self.next_index
|
|
|
|
|
|
card = self.add(build_card(self.scenarios[index], index, self.limits))
|
|
|
|
|
|
self.next_index += 1
|
|
|
|
|
|
delivered += 1
|
|
|
|
|
|
if self.active is None:
|
|
|
|
|
|
self.open(card.card_id)
|
|
|
|
|
|
|
|
|
|
|
|
if self.next_index >= len(self.scenarios):
|
|
|
|
|
|
self.next_arrival_at = None
|
|
|
|
|
|
break
|
|
|
|
|
|
if self.arrival_interval_seconds:
|
|
|
|
|
|
# Pace from actual delivery time. If the cap was full, the next
|
|
|
|
|
|
# card becomes due one full interval after this release.
|
|
|
|
|
|
self.next_arrival_at = card.dispatched_at + timedelta(
|
|
|
|
|
|
seconds=self.arrival_interval_seconds
|
|
|
|
|
|
)
|
|
|
|
|
|
break
|
|
|
|
|
|
# Zero interval means fill active + available waiting slots now.
|
|
|
|
|
|
self.next_arrival_at = now
|
|
|
|
|
|
|
|
|
|
|
|
return delivered
|
2026-09-24 01:10:49 +03:00
|
|
|
|
|
2026-09-26 22:01:27 +00:00
|
|
|
|
def apply(self, command: Any, session: "SessionState") -> DeskOutcome:
|
|
|
|
|
|
"""Применить команду станции к пульту: правила карточки без транспорта.
|
|
|
|
|
|
|
|
|
|
|
|
Из сессии берутся упражнение, службы обучающегося и снимки для
|
|
|
|
|
|
станции. Отказ возвращается до первой записи — состояние не меняется.
|
|
|
|
|
|
"""
|
|
|
|
|
|
if session.ended:
|
|
|
|
|
|
return _refused("Занятие уже завершено")
|
|
|
|
|
|
card = self.active
|
|
|
|
|
|
if card is None and command.type not in CARDLESS_COMMANDS:
|
|
|
|
|
|
return _refused("Нет активной карточки")
|
|
|
|
|
|
dds_lesson = session.exercise is Exercise.DDS or session.handoff_to_dds
|
|
|
|
|
|
outcome = DeskOutcome(changed=True)
|
|
|
|
|
|
match command.type:
|
|
|
|
|
|
case "card.ack":
|
|
|
|
|
|
# Подтверждение приёма — это статус «Принята» у главной службы.
|
|
|
|
|
|
# Кнопка осталась ради живой цепочки 112 → ДДС (lct-20), где
|
|
|
|
|
|
# диспетчер один и выбирать службу не из чего.
|
|
|
|
|
|
if not command.comment.strip():
|
|
|
|
|
|
return _refused("Для подтверждения приёма добавьте комментарий с основанием")
|
|
|
|
|
|
if any(action == "card.ack" for action, _at, _detail in card.dds_log):
|
|
|
|
|
|
return DeskOutcome()
|
|
|
|
|
|
card.on_event("card.ack")
|
|
|
|
|
|
card.dds_log.append(("card.ack", now_utc(), None))
|
|
|
|
|
|
services = session.card_services(card)
|
|
|
|
|
|
if services:
|
|
|
|
|
|
_start_work_timer(card)
|
|
|
|
|
|
try:
|
|
|
|
|
|
card.set_service_status(
|
|
|
|
|
|
services[0], ServiceStatus.ACCEPTED, command.comment,
|
|
|
|
|
|
author="диспетчер",
|
|
|
|
|
|
)
|
2026-09-27 17:16:21 +03:00
|
|
|
|
session.consecutive_refusals = 0
|
2026-09-26 22:01:27 +00:00
|
|
|
|
except StatusError:
|
|
|
|
|
|
pass # статус уже стоит: повторное нажатие ничего не меняет
|
|
|
|
|
|
case "card.status":
|
|
|
|
|
|
if command.service not in session.card_services(card):
|
|
|
|
|
|
return _refused("Можно менять статусы только своей ДДС")
|
|
|
|
|
|
try:
|
|
|
|
|
|
check(card.status_log, command.service, command.status, command.comment)
|
|
|
|
|
|
except StatusError as exc:
|
|
|
|
|
|
return _refused(str(exc))
|
|
|
|
|
|
_start_work_timer(card)
|
|
|
|
|
|
card.set_service_status(
|
|
|
|
|
|
command.service, command.status, command.comment, author="диспетчер"
|
|
|
|
|
|
)
|
|
|
|
|
|
# Первичный статус останавливает норматив 30 секунд.
|
|
|
|
|
|
if command.status in PRIMARY:
|
|
|
|
|
|
card.on_event("card.ack")
|
2026-09-27 17:16:21 +03:00
|
|
|
|
# Сигнал реестра "повторные отказы" считает подряд идущие
|
|
|
|
|
|
# отказы, а не сумму за занятие.
|
|
|
|
|
|
session.consecutive_refusals = (
|
|
|
|
|
|
session.consecutive_refusals + 1
|
|
|
|
|
|
if command.status is ServiceStatus.DECLINED
|
|
|
|
|
|
else 0
|
|
|
|
|
|
)
|
2026-09-26 22:01:27 +00:00
|
|
|
|
if command.status in {
|
|
|
|
|
|
ServiceStatus.COMPLETED, ServiceStatus.DECLINED, ServiceStatus.REFUSED,
|
|
|
|
|
|
}:
|
|
|
|
|
|
card.on_event("dds.complete")
|
|
|
|
|
|
case "crew.select":
|
|
|
|
|
|
if command.crew not in session.crew_options(card):
|
|
|
|
|
|
return _refused("Выберите бригаду из списка доступных")
|
|
|
|
|
|
service = session.crew_service(card, command.crew)
|
|
|
|
|
|
assigned = card.crew_assignments.get(service)
|
|
|
|
|
|
if assigned and assigned != command.crew and any(
|
|
|
|
|
|
report.service == service for report in card.phone_reports
|
|
|
|
|
|
):
|
|
|
|
|
|
return _refused("После первого доклада бригаду этой службы менять нельзя")
|
|
|
|
|
|
if card.phone_pending is not None:
|
|
|
|
|
|
return _refused("Завершите текущий разговор перед сменой бригады")
|
|
|
|
|
|
if card.crew_selected == command.crew and assigned == command.crew:
|
|
|
|
|
|
return DeskOutcome()
|
|
|
|
|
|
card.crew_selected = command.crew
|
|
|
|
|
|
card.crew_assignments[service] = command.crew
|
|
|
|
|
|
card.dds_log.append(("crew.select", now_utc(), command.crew))
|
|
|
|
|
|
case "phone.dial":
|
|
|
|
|
|
if card.phone_pending is not None:
|
|
|
|
|
|
return _refused("Разговор уже идёт: передайте сведения или завершите звонок")
|
|
|
|
|
|
crew = card.crew_selected
|
|
|
|
|
|
service = session.crew_service(card, crew) if crew else None
|
|
|
|
|
|
if service is None:
|
|
|
|
|
|
return _refused("Сначала выберите бригаду")
|
|
|
|
|
|
previous = [report for report in card.phone_reports if report.service == service]
|
|
|
|
|
|
if len(previous) >= len(REPORT_PHASES):
|
|
|
|
|
|
return _refused("Все доклады этой бригады уже получены")
|
|
|
|
|
|
phase = REPORT_PHASES[len(previous)]
|
|
|
|
|
|
required = REQUIRED_STATUS[phase]
|
|
|
|
|
|
if current(card.status_log, service) not in STATUS_AT_OR_AFTER[phase]:
|
|
|
|
|
|
return _refused(
|
|
|
|
|
|
f"Перед звонком нужен статус «{SERVICE_STATUS_LABELS[required]}» этой службы"
|
|
|
|
|
|
)
|
|
|
|
|
|
card.phone_pending = PhoneCallPending(service=service, crew=crew, phase=phase)
|
|
|
|
|
|
card.dds_log.append(("phone.dial", now_utc(), crew))
|
|
|
|
|
|
greeting = (f"{crew}, старший группы на связи. Назовите адрес, характер происшествия "
|
|
|
|
|
|
"и что требуется от бригады."
|
|
|
|
|
|
if phase == "dispatched" else
|
|
|
|
|
|
f"{crew}, старший группы на связи. Слушаю ваш запрос по карточке.")
|
|
|
|
|
|
outcome.events.append(_line(card, "crew", greeting))
|
|
|
|
|
|
case "phone.brief":
|
|
|
|
|
|
call = card.phone_pending
|
|
|
|
|
|
if call is None or call.phase != "dispatched":
|
|
|
|
|
|
return _refused("Сначала соединитесь со старшим группы для передачи вызова")
|
|
|
|
|
|
if not address_matches(card.dispatched_card.address, command.address):
|
|
|
|
|
|
return _refused("Проверьте адрес: улица и номер дома должны совпадать с карточкой")
|
|
|
|
|
|
if not _incident_matches(card, command.incident):
|
|
|
|
|
|
return _refused("Уточните характер происшествия по данным карточки")
|
|
|
|
|
|
if not _has_purpose(command.request, ("выезд", "выех", "направ", "прибыт",
|
|
|
|
|
|
"реагир", "помощ", "подтверд", "долож")):
|
|
|
|
|
|
return _refused("Сформулируйте задачу: выезд, помощь или доклад бригады")
|
|
|
|
|
|
outcome.events.append(_line(
|
|
|
|
|
|
card, "dispatcher", f"Адрес: {command.address.strip()}. "
|
|
|
|
|
|
f"Происшествие: {command.incident.strip()}. {command.request.strip()}"))
|
|
|
|
|
|
outcome.events.extend(_finish_phone_call(card))
|
|
|
|
|
|
case "phone.check":
|
|
|
|
|
|
call = card.phone_pending
|
|
|
|
|
|
if call is None or call.phase == "dispatched":
|
|
|
|
|
|
return _refused("Сначала передайте вызов, затем запросите обстановку")
|
|
|
|
|
|
if not _has_purpose(command.text, ("обстанов", "статус", "прибыл", "доех",
|
|
|
|
|
|
"выех", "работ", "заверш", "мест",
|
|
|
|
|
|
"ход", "сообщ", "долож", "уточн")):
|
|
|
|
|
|
return _refused("Спросите обстановку, прибытие или ход работ по карточке")
|
|
|
|
|
|
outcome.events.append(_line(card, "dispatcher", command.text.strip()))
|
|
|
|
|
|
outcome.events.extend(_finish_phone_call(card))
|
|
|
|
|
|
case "phone.hangup":
|
|
|
|
|
|
if card.phone_pending is None:
|
|
|
|
|
|
return _refused("Нет активного разговора")
|
|
|
|
|
|
card.dds_log.append(("phone.hangup", now_utc(), card.phone_pending.crew))
|
|
|
|
|
|
card.phone_pending = None
|
|
|
|
|
|
case "card.reply":
|
|
|
|
|
|
if not dds_lesson or command.card_id != card.card_id:
|
|
|
|
|
|
return _refused("Ответ относится не к текущей карточке")
|
|
|
|
|
|
# A browser may lose the acknowledgement after the server has
|
|
|
|
|
|
# committed this replace-style value. Reconnect retries are safe:
|
|
|
|
|
|
# don't create another journal row
|
|
|
|
|
|
# when the current card already contains exactly this text.
|
|
|
|
|
|
if card.reply_text == command.text:
|
|
|
|
|
|
return DeskOutcome()
|
|
|
|
|
|
card.reply_text = command.text
|
|
|
|
|
|
card.reply_log.append((now_utc(), command.text))
|
|
|
|
|
|
case "card.open":
|
|
|
|
|
|
if not dds_lesson or not self.open(command.card_id):
|
|
|
|
|
|
return _refused("Карточка отсутствует в текущей очереди")
|
|
|
|
|
|
_start_work_timer(self.active)
|
|
|
|
|
|
# CardReceived carries the contents, while StationState carries
|
|
|
|
|
|
# the status journal and current queue. Send both on every switch
|
|
|
|
|
|
# so the newly opened card cannot briefly inherit the previous
|
|
|
|
|
|
# card's status snapshot until the next periodic tick.
|
|
|
|
|
|
outcome.events += [session.card_received_event(),
|
|
|
|
|
|
StationState(snapshot=session.station_snapshot())]
|
|
|
|
|
|
case "card.next":
|
|
|
|
|
|
if not dds_lesson or command.card_id != card.card_id:
|
|
|
|
|
|
return _refused("Следующая карточка недоступна: ID текущей не совпадает")
|
|
|
|
|
|
if self.is_completed(command.card_id):
|
|
|
|
|
|
return _refused("Эта карточка уже завершена")
|
|
|
|
|
|
# Оценка живёт в модуле завершения, который сам зависит от пульта.
|
|
|
|
|
|
from app.session.finish import score_dds_card
|
|
|
|
|
|
|
|
|
|
|
|
# Keep the lesson alive if selected cards have not arrived yet.
|
|
|
|
|
|
# The next delivery may become the active card immediately or
|
|
|
|
|
|
# after its configured interval; no completed card is reused.
|
|
|
|
|
|
if self.complete(card.card_id, score_dds_card(session, card)) is not None:
|
|
|
|
|
|
outcome.events.append(session.card_received_event())
|
|
|
|
|
|
active_before_delivery = self.active_id
|
|
|
|
|
|
self.deliver_due()
|
|
|
|
|
|
if self.active_id and self.active_id != active_before_delivery:
|
|
|
|
|
|
outcome.events.append(session.card_received_event())
|
|
|
|
|
|
outcome.events.append(StationState(snapshot=session.station_snapshot()))
|
|
|
|
|
|
if not self.cards and len(self.completed) >= len(self.scenarios):
|
2026-09-27 07:40:31 +00:00
|
|
|
|
self.finish_work()
|
2026-09-26 22:01:27 +00:00
|
|
|
|
outcome.finished = True
|
|
|
|
|
|
case "station.finish":
|
|
|
|
|
|
if not dds_lesson:
|
|
|
|
|
|
return _refused("Операторское занятие завершается после звонка 112")
|
2026-09-27 07:40:31 +00:00
|
|
|
|
self.finish_work()
|
2026-09-26 22:01:27 +00:00
|
|
|
|
outcome.finished = True
|
|
|
|
|
|
case "card.bounce":
|
2026-09-27 23:44:02 +03:00
|
|
|
|
# Возврата карточки на этапе принятия нет; об ошибке, которую
|
|
|
|
|
|
# вскрыл доклад бригады с места, ДДС сообщает в 112 по телефону
|
|
|
|
|
|
# (ответ заказчика, П.3).
|
2026-09-26 22:01:27 +00:00
|
|
|
|
return _refused(
|
2026-09-27 23:44:02 +03:00
|
|
|
|
"Карточку не возвращают в 112 при принятии и не правят на АРМ ДДС. "
|
|
|
|
|
|
"Если ошибка вскрылась по докладу бригады с места — сообщите о ней "
|
|
|
|
|
|
"в 112 по телефону"
|
2026-09-26 22:01:27 +00:00
|
|
|
|
)
|
|
|
|
|
|
case "zone.decision":
|
|
|
|
|
|
previous = next(
|
|
|
|
|
|
(detail for action, _at, detail in reversed(card.dds_log)
|
|
|
|
|
|
if action == "zone.decision"),
|
|
|
|
|
|
None,
|
|
|
|
|
|
)
|
|
|
|
|
|
decision = "в зоне" if command.in_zone else "не в зоне"
|
|
|
|
|
|
if previous is not None:
|
|
|
|
|
|
if previous != decision:
|
|
|
|
|
|
return _refused("Решение по зоне уже записано для этой карточки")
|
|
|
|
|
|
return DeskOutcome()
|
|
|
|
|
|
card.on_event("zone.decision")
|
|
|
|
|
|
card.dds_log.append(("zone.decision", now_utc(), decision))
|
|
|
|
|
|
case "crew.dispatched":
|
|
|
|
|
|
card.kio = card.kio.model_copy(update={"dispatch_order_at": command.at})
|
|
|
|
|
|
card.dds_log.append(("crew.dispatched", now_utc(), None))
|
|
|
|
|
|
case "crew.arrived":
|
|
|
|
|
|
card.on_event("crew.arrived")
|
|
|
|
|
|
card.kio = card.kio.model_copy(update={"arrival_at": command.at})
|
|
|
|
|
|
card.dds_log.append(("crew.arrived", now_utc(), None))
|
|
|
|
|
|
return outcome
|
|
|
|
|
|
|
2026-09-27 07:40:31 +00:00
|
|
|
|
def finish_work(self) -> None:
|
2026-09-26 22:01:27 +00:00
|
|
|
|
"""Конец занятия останавливает трёхминутный таймер у каждой начатой карточки."""
|
|
|
|
|
|
for card in self.cards.values():
|
|
|
|
|
|
timer = card.timers.timers.get(TimerCode.DDS_WORK)
|
|
|
|
|
|
if timer is not None and timer.started_at is not None:
|
|
|
|
|
|
card.timers.on_event("dds.finish")
|
|
|
|
|
|
|
2026-09-24 01:10:49 +03:00
|
|
|
|
|
|
|
|
|
|
def prepare_queue(
|
2026-09-26 21:38:09 +00:00
|
|
|
|
state,
|
2026-09-24 01:10:49 +03:00
|
|
|
|
scenarios: list[Scenario],
|
|
|
|
|
|
arrival_interval_seconds: int = 0,
|
|
|
|
|
|
max_waiting: int = 3,
|
|
|
|
|
|
) -> None:
|
2026-09-26 21:38:09 +00:00
|
|
|
|
"""Упражнение ДДС: очередь готовых карточек с лимитами занятия."""
|
|
|
|
|
|
state.desk.start(
|
|
|
|
|
|
scenarios,
|
|
|
|
|
|
limits=state.timers.limits,
|
|
|
|
|
|
arrival_interval_seconds=arrival_interval_seconds,
|
|
|
|
|
|
max_waiting=max_waiting,
|
|
|
|
|
|
)
|
2026-09-26 18:12:27 +03:00
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
def prepare_handoff_queue(
|
2026-09-26 21:38:09 +00:00
|
|
|
|
state,
|
2026-09-26 18:12:27 +03:00
|
|
|
|
additional_scenarios: list[Scenario],
|
|
|
|
|
|
arrival_interval_seconds: int = 0,
|
|
|
|
|
|
max_waiting: int = 3,
|
|
|
|
|
|
) -> None:
|
|
|
|
|
|
"""Передать созданную курсантом карточку в ДДС перед готовыми карточками."""
|
|
|
|
|
|
if state.dispatched_card is None or state.scenario is None:
|
|
|
|
|
|
return
|
|
|
|
|
|
now = now_utc()
|
|
|
|
|
|
state.operator_kio = state.dispatched_card.model_copy(deep=True)
|
|
|
|
|
|
state.operator_scenario = state.scenario.model_copy(deep=True)
|
|
|
|
|
|
# Карточка курсанта становится первым живым объектом очереди. Её данные
|
|
|
|
|
|
# не переписываются из эталона: именно их будет обрабатывать ДДС.
|
|
|
|
|
|
dds_timers = SessionTimers(limits=dict(state.timers.limits))
|
|
|
|
|
|
dds_timers.on_event("dds.dispatch")
|
|
|
|
|
|
first = DdsLiveCard(
|
|
|
|
|
|
original_index=0,
|
|
|
|
|
|
scenario=state.operator_scenario,
|
|
|
|
|
|
kio=state.operator_kio.model_copy(deep=True),
|
|
|
|
|
|
dispatched_card=state.operator_kio.model_copy(deep=True),
|
|
|
|
|
|
dispatched_at=state.dispatched_at or now,
|
|
|
|
|
|
timers=dds_timers,
|
|
|
|
|
|
)
|
2026-09-26 21:38:09 +00:00
|
|
|
|
desk = state.desk
|
|
|
|
|
|
desk.cards = {first.card_id: first}
|
|
|
|
|
|
desk.scenarios = [state.operator_scenario, *additional_scenarios]
|
|
|
|
|
|
desk.limits = dict(state.timers.limits)
|
|
|
|
|
|
desk.arrival_interval_seconds = arrival_interval_seconds
|
|
|
|
|
|
desk.max_waiting = max_waiting
|
|
|
|
|
|
desk.next_index = 1
|
|
|
|
|
|
desk.next_arrival_at = (
|
2026-09-26 18:12:27 +03:00
|
|
|
|
(
|
|
|
|
|
|
now + timedelta(seconds=arrival_interval_seconds)
|
|
|
|
|
|
if additional_scenarios and arrival_interval_seconds
|
|
|
|
|
|
else now
|
|
|
|
|
|
)
|
|
|
|
|
|
if additional_scenarios
|
|
|
|
|
|
else None
|
|
|
|
|
|
)
|
2026-09-26 21:38:09 +00:00
|
|
|
|
desk.open(first.card_id)
|
|
|
|
|
|
desk.deliver_due(now)
|